Returns Policy

30-day written return policy.

Product Returns:

You may return any purchased unit(s) of CelleRx for a full refund or exchange as long as your return meets the following criteria:

1) The untampered units are in their original packaging

2) Eligible product is returned at the expense of the Buyer.

Returns may be subject to a 20% restocking fee. To complete a return, call 877-CELLERX (877-235-5379), or email CustomerSupport@CelleRx.com, and a customer service representative will assist you. Please include your order number.

Damaged, Defective, or Incorrect Orders:

If you believe that any unit(s) of CelleRx is/are defective or damaged, or your order is incorrect, please call 877-CELLERX (877-235-5379), or email CustomerSupport@CelleRx.com, for assistance. Please include or be prepared to provide your order number and a short description of the problem. You may be eligible to receive a full refund or exchange.

Processing:

For refunds, we will credit your account less the original shipment charges within 21 business days for the entire product amount. For product exchanges, your request will be processed within 3-5 business days and the new product will be shipped using standard shipping methods.

CelleRx is produced by NovaBay Pharmaceuticals, Inc. located at 2000 Powell St #1150, Emeryville, CA 94608.